FAQ

1. Q: How can I place an order on your website?

A: Ordering is easy! Simply browse our online catalog, choose the items you love, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

2. Q: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

3. Q: How can I track my order?

A: Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track the status and location of your package.

4. Q: Do you offer international shipping?

A: No, we currently do not offer shipping to outside of the US. Please consider joining our email list or follow us on Instagram to be notified when we expand internationally.

5. Q: What is your return policy?

A: We want you to be delighted with your purchase. If, for any reason, you are not satisfied, you can return your unused or opened item within 30 days of receiving it. Please review our Return Policy for instructions on how to initiate a return.

6. Q: How do I care for my jewelry?

A: To ensure the longevity of your jewelry, avoid exposure to harsh chemicals, perfumes, and moisture. Clean with a soft, dry cloth, and store in a cool, dry place. Refer to our Jewelry Care Guide for more detailed instructions.

7. Q: Are your materials ethically sourced?

A: Yes, we are committed to ethical sourcing. Our materials are carefully selected to align with our values of sustainability and responsibility. 

8. Q: Can I customize or personalize a piece of jewelry?

A: Currently, we do not offer customization services. However, we regularly introduce new collections, so keep an eye on our website for unique and personalized options.