Our Warranty

Welcome to Simply Joie! We are committed to delivering high-quality jewelry and ensuring your satisfaction with every purchase. Our 6 month warranty policy is designed to provide you with confidence in the quality and craftsmanship of our jewelry. We stand behind the quality of our 18k gold-filled jewelry. If you believe your jewelry qualifies for a replacement under warranty, please contact our customer service team with proof of purchase and a detailed description of the issue. We will evaluate each case individually and strive to provide a fair and satisfactory resolution.

Warranty Coverage:

1. Manufacturing Defects:

  • Our warranty covers manufacturing defects that impact the structural integrity or appearance of the jewelry.

2. Material Quality:

  • Issues related to the quality of materials, including peeling of the gold-filled layer or other material defects, are covered.

3. Workmanship:

  • Problems arising from the craftsmanship of the jewelry, such as loose stones or faulty clasps, are included in our warranty coverage.

4. Shipping Damage:

  • Jewelry damaged during shipping will be replaced under warranty. Please notify us promptly and provide proof of the damage.

5. Premature Tarnishing or Fading:

  • If the jewelry tarnishes or fades significantly within the warranty period due to normal wear and tear, we will replace the item.

Exclusions:

Our warranty does not cover damage resulting from:

  • Misuse, neglect, or accidents
  • Unauthorized modifications or repairs
  • Normal wear and tear
  • Loss or theft of the jewelry

Duration of Warranty:

  • Our warranty period is 6 months from the date of delivery.

Warranty Claim Procedure:

To initiate a warranty claim, follow these steps:

  1. Contact our customer service team at help@simplyjoie.com.
  2. Provide proof of purchase (order confirmation, receipt, or invoice).
  3. Describe the issue in detail, including photos if applicable.

Evaluation and Resolution:

  • Each warranty claim will be evaluated on an individual basis.
  • We reserve the right to repair or replace the jewelry based on the nature of the issue.
  • If the exact item is no longer available, we may offer a similar item of equal value as a replacement.

Customer Responsibilities:

  • Follow care instructions provided with the jewelry to ensure its longevity.
  • Keep proof of purchase for warranty claims.

Contact Information:

For warranty-related inquiries, contact our customer service team at help@simplyjoie.com

Policy Updates:

We reserve the right to update our warranty policy. Any changes will be communicated on our website.

Thank you for choosing Simply Joie for your jewelry needs. We appreciate your trust in our products.