Shipping Policy
Domestic Shipping:
Processing Time: Orders are typically processed within 1-4 business days. Please note that this does not include weekends or holidays.
Shipping Methods: We offer the following shipping methods for domestic orders:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Express Shipping: Estimated delivery within 1-2 business days.
Shipping Rates: Shipping rates are calculated at checkout based on the selected shipping method and the destination. Free shipping may be available for orders over a specified amount. Check our website for current promotions.
International Shipping:
We currently offer shipping services exclusively within the United States. We appreciate the interest from our international customers and are actively exploring options to expand our shipping reach.
We apologize for any inconvenience and appreciate your understanding. If you have any questions or would like to inquire about future international shipping, please contact our customer service at help@simplyjoie.com. Please consider joining our email list to be notified when you expand to international delivery.
Order Tracking:
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
Shipping Restrictions:
We currently do not ship to P.O. boxes. Please provide a valid street address for the delivery of your order.
Lost or Stolen Packages:
Simply Joie is not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping carrier for assistance. We recommend selecting a secure delivery location to minimize the risk of theft.
Address Accuracy:
It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address during checkout. Simply Joie is not responsible for packages delivered to incorrect addresses provided by the customer.
Contact Information:
If you have any questions or concerns about our shipping policy, please contact our customer service team at help@simplyjoie.com.
Thank you for shopping with Simply Joie! We appreciate your business.